Catacloud

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Sist oppdatert: 04. juni 2026

Unless otherwise defined here, all capitalized terms defined in the "Agreement" (see the definition in clause 1 of the Supplier's (i.e. Catacloud Services') terms of use) shall have the same meaning here as there, unless the context here requires otherwise.

AVAILABILITY

The Supplier shall use its best efforts to try to ensure that the Catacloud Solution is available.

1.1 OPENING HOURS

The Supplier's opening hours are Monday – Friday from 08:00 to 16:00.

The Reseller and/or the end customer can report errors via support@catacloud.no or through the Catacloud system's Intercom.

SUPPORT AND INCIDENTS

Each support request and other problems, errors and incidents detected by the Supplier shall be classified according to the following severity table:

AVAILABILITY

The Supplier shall use its best efforts to try to ensure that the Catacloud Solution is available.

1.1 OPENING HOURS

The Supplier's opening hours are Monday – Friday from 08:00 to 16:00.

The Reseller and/or the end customer can report errors via support@catacloud.no or through the Catacloud system's Intercom.

SUPPORT AND INCIDENTS

Each support request and other problems, errors and incidents detected by the Supplier shall be classified according to the following severity table:

Priority

Description

Critical

Business-critical situation, errors that prevent functionality and errors that halt the daily operation of the business, where the Reseller and/or end customers suffer significant financial loss.

Ugent

Real impact on the daily operation of the business. Applications function and/or data is available, but with a significant lack of quality.

Important

Low impact on the daily operation of the business. The application functions and/or data is available, but with some lack of quality.

Normal

Low impact on the daily operation of the business. A workaround is possible.